Meet Our Team
Homes Not Alone

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Pam Burnup

After vacationing in the area for over 20 years, Pam, Bruce and their son Jason moved to Sevier County in 2006. Pam brought with her a career of over 40 years in customer service. Her experience in office management, purchasing, customer service and inside/outside sales gave her a great base to assist real estate agents in the Smokies.  In working as an assistant for realtors, she discovered a need for qualified people to look after vacant property when the owners were gone.  This inspired the creation of Smoky Mountain Homes Not Alone, LLC. Our company allows property owners to appreciate a variety of real estate benefits with more enjoyment and with fewer headaches trying to manage and maintain it.

As the company grew, Pam took on the management of overnight rentals for owners. She sets up the property sites on Airbnb/VRBO, takes the reservations, works with guest inquires, schedules & oversees cleaners, and arranges for any needed maintenance on the properties.

With an eye for perfection, Pam has achieved 5-star ratings on the Airbnb and VRBO properties she manages and achieved Premier Partner status with VRBO and Super Host with Airbnb which are both invite only achievements. You earn the Premier Partner and Super Host status by doing all the things you need to do to achieve a 5-star rated property such as cleanliness, response time, reviews, website management, etc. This is achieved by having a great team in place.

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Bruce Burnup

Bruce was born in Houston, TX. He lived extensively in the Midwest, Mid-Atlantic and Northeast as well. After graduating from Wittenberg University in OH, he began a sales career.  At that time he met and married Pam. Together they started a successful business forms company that they ran for 15 years. After selling their company, Bruce began education in building biology, green building, and other related fields.  He worked in various aspects of home construction such as; landscaping, site work, excavation, framing and remodeling. This background gives him great perspective in assessing risks to clients’ property investment.

Sue Jacks

Sue Jacks has worked in the cleaning profession for 35 years and managed professional cleaners for 20 plus years. She started her cleaning career in 1982 in West Palm Beach, Florida and went through a 24-week training course for professional cleaners focusing on private and vacation rental homes. After working there 5 years she moved back to her home state of Tennessee. She then started her own cleaning business with Williams Painting in the Knoxville area and had 6 employees at that time. She was responsible for a total of 75 apartment complexes which needed cleaning for upcoming rentals, and 22 private homes. After 12 years she closed the business and started taking care of 5 star rental cabins and private vacation homes in the Sevierville area which she has been doing for the last 10 years. She has been with Homes Not Alone for 5 years as a cleaner and cleaning manager, which includes inspecting every property after the cleaners clean to make sure the property is “perfect” and guest ready. She also oversees the cleaner’s schedule. She is a real asset to Homes Not Alone.

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Gatlinburg • Tennessee